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Tell us about your query

If you have an urgent enquiry - for example, you have no water or poor water pressure - please check if we have an issue in your area. You can also call our team on 0345 672 3723.

For all billing queries, you can manage your account online or fill in the form below and we'll get back to you within 2 working days.

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Our FAQsopens in new window cover everything from how to pay your bill to help with moving home and ways of saving water and money.

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Account details

Please enter your United Utilities account number

This is the 10 digit number that appears on your water bill. Don’t worry if you don’t have your account number to hand right now… you can still fill the form in without it.

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Select 'My address is not listed' if you can't see your address here.

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If you have provided a mobile number, we may text you to keep you up to date with your request.

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Accepted file types are - .tif, .tiff, .doc, .docx, .xls, .xlsx, .jpg, .txt, .png, .pdf, .html, .htm, .mhtml

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