There are five steps in Move out move in.
Sorry, we’re unable to find that address, please check your details again or select ‘my address is not listed here’ in the address field below
Sorry, we’re unable to find that address, please check the details again or select ‘the address is not listed here’ in the address field below
If you are not the Bank Account Holder and/or the only person required to authorise Direct Debits from the account then please print, complete and return the
Direct Debit Form.
opens pdf in new window
Please provide your bank account details and Sort Code and click the 'Verify bank details' button
Sorry, we’re unable to validate those details right now but we’ll pass your information over to one of our team who will be in touch as soon as possible
Would you like to be registered for our free Priority Services scheme?
If you would like to register another person for Priority Services who lives with you at the property, please give us a call on 0345 072 6093.
To make sure that we register you for the correct service(s), please tick all of the boxes that apply to you.*
If you have problems with your sight, or have a developmental condition, we can help by sending your bills in a format that's easier for you.
Please make sure you check with them before you give their details to us.
You will still be expected to pay your bills with us.
Please use CAPITAL LETTERS and write your password in the box below
By registering for Priority Services, we can also register you for a similar free scheme with Electricity North West (they maintain the electricity network for the majority of the North West). If you’re eligible, we can automatically add you to their list of customers that need extra support. If you would like us to share your details with Electricity North West for this purpose, please tick this box
Your information has now been submitted and you can see a summary of your move out details below.
Your information has now been submitted and you can see a summary of your move in details below.
We’ll be back in touch soon to let you know that we’ve updated your account.
We’ll be back in touch soon to let you know that your request has been processed and to provide you with your account number which you can use to register for our online My Account service.
Tell us how we’ve done – it only takes a minute
Sorry we haven't been able to process your request. This could have happened because -
Please check back later or please get in touch by using our online contact us form and we will do our best to help you. Thank you.