Moving home

There are three steps in Move out.

1 You are currently in Account details
2 Move out details is pending
Move In Details is pending
Billing details is pending
Priority service is pending
3 Confirmation is pending

All fields marked with * must be completed

Account details

Please enter your United Utilities account numberOnly numeric value can be entered in the account number field Account number info icon

Your account number is a ten digit number beginning with '4' that appears in the top right hand corner of your bill as shown in the image. Please enter it without any spaces between any of the digits.

This is the 10 digit number that appears on your water bill. Don’t worry if you don’t have your account number to hand right now… you can still fill the form in without it.

Enter the first 3 digits of account number Enter the next 3 digits of account number Enter the last 4 digits of account number

Select a title from the list*

Select your title*

Others*

Enter your first name*

Enter your last name*

Enter your email address*

Provide your preferred phone number*

This is the telephone number we will use if we need to call you

Please provide your move out property address details below

Select type of property

House

Flat/apartment

Enter flat number*

Enter your property number/name*

Enter road/street name*

Enter town/city

Enter postcode*

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Move out details

Select your move out date from the property*

day month year

Does the property have a water meter?* Availability of Water meter info icon

If you have a water meter it is normally located outside your property in the footpath or public highway or internally within your home, such as under the sink. The meter is small and round with a row of numbers just like a gas or electricity meter.

Enter your meter serial number (if known)

Enter your move out meter reading First digit for meter reading is not mandatory. User can start typing from the second one. Meter reading info icon

Please enter '0' in the first box if you have only 4 dials in your meter

Enter your meter reading first digit Enter your meter reading second digit Enter your meter reading third digit Enter your meter reading fourth digit Enter your meter reading fifth digit .0 0

Select the date of your meter reading

day month year

Do you know who is moving into your old property?*

Yes

Please provide the new occupier details below

Select a title from the list

Select title

Enter first name

Enter last name

Are you responsible for paying the water bill at your new property?*

Select 'No' if your new property is outside of our region. If you are unsure, click here to checkopens in new window.

Yes

Please provide your move in address

Select type of property

House

Flat/apartment

Enter flat number*

Enter property number/name*

Enter road/street name*

Enter town/city

Enter postcode*

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Move in details

Select the date you moved/will move into the property*

day month year

Select the number of people living in the property*

Your residential status*

Tenant

Homeowner

It would help us if you can provide details of your property's landlord

Select title

Enter landlord's first name

Enter landlord's last name

Enter address line 1

Enter address line 2

Enter address line 3

Enter address line 4

Enter address line 5

Enter postcode

Select country

Does the property have a water meter?* Availability of Water meter info icon

Enter your meter serial number (if known)

Enter your move in meter reading First digit for meter reading is not mandatory. User can start typing from the second one. Meter reading info icon

For household customer's your meter will have 4 or 5 digits on a black or white background, followed by 2 or 3 in a red background.Include all the numbers on the black or white background and ignore all the red ones as shown in the image.

Please enter '0' in the first box if you have only 4 dials in your meter

Enter your meter reading first digit Enter your meter reading second digit Enter your meter reading third digit Enter your meter reading fourth digit Enter your meter reading fifth digit .0 0

Select the date of your meter reading

day month year

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Billing details

You can choose to have your bills sent to a different address if this is more convenient

Would you like your bills sent to the move in address?*

Yes

Please provide your billing address

Select type of property

House

Flat/apartment

Enter flat number*

Enter property number/name*

Enter road/street name*

Enter town/city

Enter postcode*

Do you know the forwarding address of the previous occupier?*

This is their contact address

Yes

It would be helpful if you can provide address details of the previous occupier

Select type of property

House

Flat/apartment

Enter flat number

Enter property number/name

Enter road/street name

Enter town/city

Enter postcode

Please let us know how you want to pay your water service charges

Select your payment method* Payment method info icon

Select your payment method

I am the Bank Account Holder and the only person required to authorise Direct Debits from the account.*

If you are not the Bank Account Holder and/or the only person required to authorise Direct Debits from the account then please print, complete and return the Direct Debit Form. opens pdf in new window

Select your payment frequency*

Select your payment date*

Please select a suitable date to take the first payment on. Please note that Direct Debits take at least 10 working days to set up

day month year

Enter your payment day*

Please provide your bank account details and Sort Code and click the 'Verify bank details' button

Enter your bank account holder name*

Enter your bank account number*

Enter your bank sort code*

Enter the first 2 numbers of your sort code - Enter the next 2 numbers of your sort code - Enter the last 2 numbers of your sort code

Sorry, we’re unable to validate those details right now but we’ll pass your information over to one of our team who will be in touch as soon as possible

Bank address

Bank details succesfully verifiedSorry, your bank details verification failed. Please try again.

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Priority Services

We can all benefit from a bit of extra support at some stage in our lives. This could be due to age, ill health, disability, mental health problems, financial worries or language barriers.

Priority Services is free and could help you, your family or your friends benefit from additional support from us so we can respond quickly to those particular needs.

Would you like to be registered for our free Priority Services scheme?

If you would like to register another person for Priority Services who lives with you at the property, please give us a call on 0345 072 6093.

Yes

To make sure that we register you for the correct service(s), please tick all of the boxes that apply to you.

Dialysis, feeding pump and automated medication

A chronic or serious illness

A medical condition dependant on water

Unable to answer door or have restricted movement

Dementia

Blind

Partially sighted

Hearing loss (including speech difficulties due to deafness)

Hearing impaired

Speech difficulties

Mental health

Developmental condition (e.g. learning difficulties)

Unable to communicate in English

Pensionable age

Extreme financial difficulties

Temporary reason:

Post hospital recovery

Families with babies, 12 months and under

Life changes

Young adult householder (age 16 to 18)

Do you have any other specific needs which may mean you need some extra help?

500 character remaining

500 characters remaining

If you have problems with your sight, or have a developmental condition, we can help by sending your bills in a format that's easier for you.

Bills and reminders

Would you like us to send your bill in Braille?*

Yes

Would you like us to send you a large print bill?*

Yes

Would you like us to phone you with details of your bill before we send it out to you?*

Yes

Nominee Scheme

Would you like a friend or relative to speak to us on your behalf?*

Please make sure you check with them before you give their details to us.

Yes

Select title*

Others*

Nominee first name*

Nominee surname*

Nominee Address

Property number/name*

Road/street name*

Town/city

Postcode*

Provide preferred phone number*

Enter email address

Would you like them to also receive your bill?

You will still be expected to pay your bills with us.

Yes

Password scheme

If one of our employees has to visit your home would you like us to use a password?

Yes

What password (between 6 to 12 letters) would you like us to use?*

Please use CAPITAL LETTERS and write your password in the box below

Can we help you further?

By registering for Priority Services, we can also register you for a similar free scheme with Electricity North West (they maintain the electricity network for the majority of the North West). If you’re eligible, we can automatically add you to their list of customers that need extra support. If you would like us to share your details with Electricity North West for this purpose, please tick this box

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Confirmation

Thank you for letting us know about your move - you can see a summary below.

Your request has been submitted, and we'll send your updated bill based on the details provided.

Thank you for letting us know about your move.

Your request has been submitted and you can see a summary of your move below.

Account Number:

Move out address:

Move out date:

Move out meter reading:

Meter reading date:

Move in address:

Move in date:

Move in meter reading:

Meter reading date:

Tell us how we have done

Thank you for completing our online form. So we can improve our service in the future please fill in our 1 minute feedback form to tell us how you got on!

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Move out move in

Something went wrong

Sorry we haven't been able to process your request. This could have happened because -

We're experiencing a temporary technical problem
We're upgrading and will be back online very soon
The form is not available based on the details we have for you

Please check back later or if you would like to speak to our team, please call 0345 075 0715 and we will do our best to help you. Thank you.

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