Apply for a password scheme

Account details

To help you know that our employees genuinely work for us when they knock on your door, we offer a password scheme to help protect you against bogus callers. (If you have registered for Priority services, you'll be automatically signed up to the password scheme, so you don't need to fill in this form).

The password will only be known to you and us, and it can be any word between 6 and 12 characters long. When one of our employees visits you, ask them to give you the password before you let them in. If the person at your door gives you the wrong password, or doesn't know your password, don't let them in!

Simply pick a password and fill in the secure form below.

Please enter your United Utilities account number

This is the 10 digit number that appears on your water bill. Don’t worry if you don’t have your account number to hand right now… you can still fill the form in without it.

Select your title*

Enter your first name*

Enter your last name*

Enter postcode*

Please select your address from the list below*

Select 'My address is not listed' if you can't see your address here.

Please enter your full address below

Enter address line 1*

Enter address line 2*

Enter address line 3

Enter address line 4

Enter address line 5

Enter postcode*

Provide your preferred phone number*

If you provide a mobile number, we may text you to keep you up to date with your request

Enter your email address*

We'll send you a confirmation email to let you know that your password has been set up

Enter your password*

Apply for a password scheme

Confirmation

Thank you - your chosen password has been sent securely to us.

If you're worried about bogus callers, we've got a video that will show you what to do when there's an unexpected knock at the door. Watch the video nowopens in new window.

Tell us how we have done

Thank you for completing our online form. So we can improve our service in the future please fill in our 1 minute feedback form to tell us how you got on!

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Password scheme

Something went wrong

Sorry we haven't been able to process your request. This could have happened because -

We're experiencing a temporary technical problem
We're upgrading and will be back online very soon
The form is not available based on the details we have for you

Please check back later or if you would like to speak to our team, please call 0345 075 0715 and we will do our best to help you. Thank you.

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