Priority Services

There are three steps in priority service

  1. 1 You are currently in Send us your details
  2. 2 Let us know how we can help is pending
  3. 3 Confirmation is pending

Send us your details all fields marked with * must be completed

Priority Services are free for customers who need extra support.

You can sign up for our Priority Services by calling us on 0345 072 6093, or by filling out the form below. If you'd prefer, you can ask a friend or relative to speak to us on your behalf.

Please enter your United Utilities account numberOnly numeric value can be entered in the account number field Account number info icon
This is the 10 digit number that appears on your water bill. If you don’t have it right now, don’t worry, you can still register with us.
How did you hear about our Priority Services?
500 character remaining
To make sure that we register you for the correct services, please tick all of the boxes that apply to you or someone else in your household.
500 character remaining

Priority Services

There are three steps in priority service

  1. 1 Send us your details is done
  2. 2 You are currently in Let us know how we can help
  3. 3 Confirmation is pending
All fields marked with * must be completed

Let us know how we can help

If you have problems with your sight, or have a developmental condition, we can help by sending your bills in a format that's easier for you.

Bills and reminders

Would you like us to send your bill in Braille?*
Would you like us to send you a large print bill?*
Would you like us to phone you with details of your bill before we send it out to you?*

Nominee Scheme

Would you like a friend or relative to speak to us on your behalf?*

Please make sure you check with them before you give their details to us.

If you have given us a nominee, would you like them to also receive your bill?

You will still be expected to pay your bills with us.

Password scheme

If one of our employees has to visit your home would you like us to use a password?

Important reminder

By registering for Priority Services, we can also register you for a similar free scheme with Electricity North West (they maintain the electricity network for the majority of the North West). If you’re eligible, we can automatically add you to their list of customers that need extra support. If you would like us to share your details with Electricity North West for this purpose, please tick this box

Priority Services

There are three steps in priority service

  1. 1 Send us your details is done
  2. 2 Let us know how we can help is done
  3. 3 You are currently in Confirmation

Confirmation

Thanks for registering for Priority Services. We're here to provide you help and support.

Your request has been received and we'll be in touch with you very soon. We may also contact you by telephone to understand more about your specific needs just so we make sure we can give you the support that's just right for you.

If you have any queries, don't hesitate to call us on 0345 072 6093.

Priority Services

Something went wrong

Sorry we haven't been able to process your request. This could have happened because -

  1. We're experiencing a temporary technical problem
  2. We're upgrading and will be back online very soon
  3. The form is not available based on the details we have for you

Please check back later or if you would like to speak to our team, please call 0345 075 0715 and we will do our best to help you. Thank you.

Return to home page