Priority Services

There are three steps in priority service

  1. 1 You are currently in Send us your details
  2. 2 Let us know how we can help is pending
  3. 3 Confirmation is pending
All fields marked with * must be completed

Send us your details

Priority Services are free for customers who need extra support.

You can sign up for our Priority Services by calling us on 0345 072 6093, or by filling out the form below. If you'd prefer, you can ask a friend or relative to speak to us on your behalf.

Please enter your United Utilities account numberOnly numeric value can be entered in the account number field Account number info icon
This is the 10 digit number that appears on your water bill
How did you hear about our Priority Services?
500 character remaining
To make sure that we register you for the correct services, please tick any of the boxes that best apply to you.
500 character remaining
500 character remaining

Priority Services

There are three steps in priority service

  1. 1 Send us your details is done
  2. 2 You are currently in Let us know how we can help
  3. 3 Confirmation is pending
All fields marked with * must be completed

Let us know how we can help

If you have problems with your sight, or have learning difficulties, we can help you by sending your bills in a format that's easier for you.

Bills and reminders

Would you like us to send your bill in Braille?*
Would you like us to send you a large print bill?*
Would you like us to phone you with details of your bill before we send it out to you?*

Nominee Scheme

Would you like a friend or relative to receive your bill?*

Please make sure you check with them before you give their details to us

Password scheme

If one of our employees has to visit your home would you like us to use a password?

Important reminder

Please contact your energy company (their phone number will be on a recent bill from them) and ask to be registered on their Priority Services Register to make sure they are aware of your extra needs. Unfortunately, we cannot do this for you.

Priority Services

There are three steps in priority service

  1. 1 Send us your details is done
  2. 2 Let us know how we can help is done
  3. 3 You are currently in Confirmation

Confirmation

Thanks for registering for Priority Services. We're here to provide you help and support.

Your request has been received and we'll be in touch with you very soon. We may also contact you by telephone to understand more about your specific needs just so we make sure we can give you the support that's just right for you.

If you have any queries, don't hesitate to call us on 0345 072 6093.

Priority Services

Something went wrong

Sorry we haven't been able to process your request. This could have happened because -

  1. We're experiencing a temporary technical problem
  2. We're upgrading and will be back online very soon
  3. The form is not available based on the details we have for you

Please check back later or if you would like to speak to our team, please call 0345 075 0715 and we will do our best to help you. Thank you.

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