Request a call back

There are two steps in Request call back

  1. 1 You are currently in Account details
  2. 2 Confirmation is pending
All fields marked with * must be completed

Send us your details

If you have an urgent enquiry - for example, you have no water or poor water pressure - please check if we have an issue in your area. You can also call our team on 0345 672 3723 and we'll do our best to sort out your problem as quickly as possible.

If you have a general or non-urgent query, save yourself the time and cost of a call by filling in the form below. We'll be happy to call you back.

Please note, we will always call you back during the hours of 9am-8pm.

Don't forget, you can also manage your account online at a time that suits you.

How can we help you?

Please let us know what your query is about*
Please enter your United Utilities account number Only numeric value can be entered in the account number field account number info icon
This is the 10 digit number that appears on your water bill. Don’t worry if you don’t have your account number to hand right now… you can still fill the form in without it.
Select 'My address is not listed' if you can't see your address here.

This is the telephone number we will use to call you back

Request a call back

There are two steps in Request call back

  1. 1 Enquiry details is done
  2. 2 You are currently in Confirmation


Thanks for getting in touch.

We've got your request and we're now working on it. We'll get back to you within one working day.

If you need to contact us urgently, for example, if you have no water or there are flooding issues, please don't hesitate to call us on 0345 672 3723 so we can sort out your problem as quickly as possible, or check if we have an issue in your areaopens in new window.

Request call back

Something went wrong

Sorry we haven't been able to process your request. This could have happened because -

  1. We're experiencing a temporary technical problem
  2. We're upgrading and will be back online very soon
  3. The form is not available based on the details we have for you

Please check back later or if you would like to speak to our team, please call 0345 075 0715 and we will do our best to help you. Thank you.

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