Forgotten your password?

There are five steps in forgot password and reset password.

  1. 1 You are currently in Account identification
  2. 2 Account verification is pending
  3. 3 Confirmation1 is pending
  4. 4 Reset your password is pending
  5. 5 confirmation2 is pending
All fields marked with * must be completed

Account identification

To get a new one, just give us some details

If you have already registered for an online account and have forgotten your password, please provide the email address you used to register for the account or your United Utilities account number.

If you haven’t registered for My Account before, it’s really easy to register online

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In case you don't remember your email address or account number, please .