Submit a meter reading

There are three steps in submit a meter reading

  1. 1 Account Details is done
  2. 2 You are currently in Meter Reading
  3. 3 Confirmation is pending
All fields marked with * must be completed

Account details

Submitting your meter reading is quick and easy.

Follow our simple steps to reading your meter and then submit your reading using the form below.

Your personal details are important to us and this is why we are extremely careful with the information we collect about you. Please read our privacy statement to understand how we may use your personal information.

Please enter your United Utilities account numberOnly numeric value can be entered in the account number field Account Number info icon
This is the 10 digit number that appears on your water bill. Don’t worry if you don’t have your account number to hand right now… you can still fill the form in without it.
This will be the telephone number we use to call you back
We need this to send you the confirmation email for your meter readings

Please provide your address details

Select 'My address is not listed' if you can't see your address here.

Meter reading

Please submit a meter reading and date of reading below

Info icon to enter the meter reading

Please enter '0' in the first box if you have only 4 dials in your meter

Select the date of your meter reading* Help
Select the date of your meter reading
Select the reason for providing this meter reading*


Sorry, we are unable to create a case.

Great, thanks for sending us your meter reading.

There are lots of ways you can save water and reduce your bills at the same time. Why not take a look at our top tips for saving water?

Tell us how we’ve done – it only takes a minute

Submit a meter reading

Something went wrong

Sorry we haven't been able to process your request. This could have happened because -

  1. We're experiencing a temporary technical problem
  2. We're upgrading and will be back online very soon
  3. The form is not available based on the details we have for you

Please check back later or please get in touch by using our online contact us form and we will do our best to help you. Thank you.

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